Review Engine & Automated Review Requests

Review Engine (Automated Review Requests)

Happy customers get asked for a review automatically — unhappy ones get handled privately, before it ever becomes a public complaint.

Automatic 5-Star Funnel

Private Complaint Filter

SMS + Backup Email

The Problem

The Gap

Reviews trickle in randomly, or not at all — and one public bad review does more damage than ten good ones fix. Satisfied homeowners intend to leave feedback but quickly forget once the technician leaves, while dissatisfied clients rush straight to Google to vent.

What's Included

Deliverables

Automatic post-job check-in: Automated text message delivered to the homeowner right after their project or repair is marked complete.
Sentiment-based branching: Clients who indicate a positive experience receive a one-tap direct Google review link. Unhappy clients are routed to a private feedback form.
Internal alert alerts: Any negative sentiment instantly triggers an urgent notification to the owner so you can resolve the issue before it goes public.
Follow-up nudges & backup email: Gentle automated reminders sent to non-responders over the following 3 days plus a backup email request.

How It Works & Built With

Mechanism

Automated workflow triggered when a job is marked complete. When your team finishes an installation or service call, a status change in your CRM or calendar triggers the sequence. The system handles all timing, sentiment routing, and reminders without requiring your field crew to manually ask for reviews.

Expected Impact

Outcome

Review volume compounds automatically, and negative experiences get caught before they go public.

Pairs Well With

Recommended Combos

Google Business Profile (GMB) Optimization

A cleaned-up, actively managed Google listing that actually shows up in local search.

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Social Media Management

Consistent, real content built around actual jobs — not stock photos.