This policy explains how refunds and cancellations work for Vorde Studio's setup fees and monthly plans (Website Only, AI Agent + Website, Social + Website + Agent, and Full Growth System tiers), as well as any custom projects.
1. Setup Fees
- Setup fees cover the initial build, configuration, and onboarding work (website build, AI agent setup, integrations, etc.).
- Setup fees are non-refundable once work has begun, as they cover time and resources already committed.
- If a client cancels before any work has started, the setup fee will be refunded in full, minus any payment processing fees already incurred.
2. Monthly Plans
- Our monthly plans (hosting, maintenance, AI agent monitoring, social management, growth systems, etc.) run on a 12-month term unless a shorter term is explicitly agreed in writing.
- Monthly fees are billed in advance and are non-refundable for the current billing period once charged.
- If you wish to cancel a monthly plan, notice must be provided in writing to info@vordestudio.in at least 14 days before your next billing date.
- Cancelling before the end of a fixed 12-month term may require settlement of the remaining contracted balance, as outlined in your Order — we'll always walk you through this before you sign anything, so there are no surprises.
3. Founding Client / Trial Offers
Where a client is onboarded under a Founding Client Offer (e.g., reduced setup fee or first month free in exchange for a testimonial/case study):
- The reduced pricing is contingent on completing the agreed testimonial or case study.
- Standard pricing and terms apply after the introductory period, as communicated at the time of the offer.
4. Quality Issues
If you believe a deliverable does not match what was agreed in your Order (e.g., missed scope, technical defect), contact us within 7 days of delivery at info@vordestudio.in. We'll review and, where appropriate, correct the issue at no additional cost. Refunds are considered on a case-by-case basis and are not guaranteed simply because a client changes their mind after work is delivered as agreed.
5. Non-Refundable Circumstances
Refunds will generally not be issued for:
- Change of mind after work has been delivered as scoped
- Delays caused by the client (late feedback, missing content, unresponsive approvals)
- Third-party platform issues outside our control (hosting outages, Meta/Google policy changes, phone carrier issues)
- Results-based dissatisfaction where we've delivered the agreed Services (we don't guarantee specific lead volume or revenue outcomes — see Terms of Service)
6. How to Request a Cancellation or Refund
Email info@vordestudio.in with your business name, the Service in question, and the reason for your request. We aim to respond within 2 business days.
7. Contact Us
Questions about this Refund & Cancellation Policy: